Peelen, Ed. <br/><br/>
Customer relationship management / 
Ed Peelen. 
 - Harlow, England ;  New York :  FT Prentice Hall,  c2005. 
 - xvi, 433 p. :  ill. ;  25 cm. 
<br/><br/>Includes bibliographical references and index.. 
<br/><br/><label>ISBN: </label>027368177X 
<br/><br/><label>LCCN: </label>2005-040020 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Management.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .P44 2005 
<br/><br/><label>Dewey Class. No.: </label>658.8/12