TY  - BOOK
AU  - Ross,Joel E.
TI  - Total quality management: text, cases, and readings 
AV  - HD62.15 .R67 1993
PY  - 1994///
CY  - London
PB  - Kogan Page
KW  - Total quality management
KW  - Case studies
N1  - Includes index
ER  -