Ross, Joel E. <br/><br/>
Total quality management :  text, cases, and readings / 
by Joel E. Ross. 
 - 2nd ed. 
 - London :  Kogan Page,  1994. 
 - xi,465p. :  ill. ;  23cm. 
<br/><br/> Includes index. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Total quality management--Case studies.
<br/><br/><label>LC Class. No.: </label>HD62.15  / .R67 1993