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Performance excellence : a practical handbook / by Mohamed Zairi.

Contributor(s): Publication details: Bradford : e-TQM College Publishing House, 2003.Description: xv, 502 p. : ill. ; 31 cmISBN:
  • 095458791x
Subject(s): LOC classification:
  • HF5549.5.P35 .P48 2003
Summary: 1 - Performance measurement: a critical analysis of the literature with respect to TQM; Chapter 2 - Six sigma performance measurement; Chapter 3 - Quality costing measurement; Chapter 4 - The balanced scorecard measurement system; Chapter 5 - Benchmarking: a performance measurement tool; Chapter 6 - Performance measurement in service industries; Chapter 7 - Performance measurement manufacturing; Chapter 8 - Performance measurement in the public sector; Chapter 9 - Performance measurement in health and safety; Chapter 10 - A best practice performance management model; Chapter 11 - Versatility of the excellence model; Index.
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Holdings
Item type Current library Call number Copy number Status Notes Date due Barcode
BOOK Emirates National Library 1 Available VIRTUAITEM 0334044
BOOK Emirates National Library 2 Available VIRTUAITEM 0334045
BOOK Emirates National Library 3 Available VIRTUAITEM 0334046
BOOK Emirates National Library 4 Available VIRTUAITEM 0334047
BOOK Emirates National Library 5 Available VIRTUAITEM 0334048
BOOK Libraries Store 1 Available VIRTUAITEM 0229393

Includes bibliographical references and index.

1 - Performance measurement: a critical analysis of the literature with respect to TQM; Chapter 2 - Six sigma performance measurement; Chapter 3 - Quality costing measurement; Chapter 4 - The balanced scorecard measurement system; Chapter 5 - Benchmarking: a performance measurement tool; Chapter 6 - Performance measurement in service industries; Chapter 7 - Performance measurement manufacturing; Chapter 8 - Performance measurement in the public sector; Chapter 9 - Performance measurement in health and safety; Chapter 10 - A best practice performance management model; Chapter 11 - Versatility of the excellence model; Index.

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