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Managing service operations /

Hollins, Bill.

Managing service operations / Bill Hollins, Sadie Shinkins. - 1st ed. - Thousand Oaks, CA : Sage Publications, 2006. - xii, 299 p. : ill. ; 24 cm.

ISBN: 1412929520 (cased) 1412929539 (paper)

LCCN: 2006-927097

Subjects--Topical Terms:
Service industries--Management

LC Class. No.: HD9980.5 / .H595 2006

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