The management of service operations /
Wright, J. Nevan.
The management of service operations / J. Nevan Wright and Peter Race. - 2nd ed. - London : Thomson Learning, 2004. - xxi, 346 p. : ill. ; 24 cm.
Previous ed.: London: Cassell, 1999.
Includes bibliographical references (p. 341-342) and index.
0826467644 1844800512 (pbk.)
GBA4-Z8172
Service industries workers.
Service industries--Management.
HD9980.5 / .W76 2004
The management of service operations / J. Nevan Wright and Peter Race. - 2nd ed. - London : Thomson Learning, 2004. - xxi, 346 p. : ill. ; 24 cm.
Previous ed.: London: Cassell, 1999.
Includes bibliographical references (p. 341-342) and index.
0826467644 1844800512 (pbk.)
GBA4-Z8172
Service industries workers.
Service industries--Management.
HD9980.5 / .W76 2004