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Customer relationship management /

Peelen, Ed.

Customer relationship management / Ed Peelen. - Harlow, England ; New York : FT Prentice Hall, c2005. - xvi, 433 p. : ill. ; 25 cm.

Includes bibliographical references and index..

ISBN: 027368177X

LCCN: 2005-040020

Subjects--Topical Terms:
Customer relations--Management.

LC Class. No.: HF5415.5 / .P44 2005

Dewey Class. No.: 658.8/12

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